Shipping policy
Shipping Policy
At PureFace Co, we aim to process and ship your order as quickly as possible.
Shipping Locations
We currently ship to selected countries and regions available at checkout. If your country is not available during checkout, we may not be able to ship to your location at this time.
Free Shipping
We offer free shipping on all orders.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Please note that orders are not usually processed on weekends or public holidays.
Estimated Delivery Time
Estimated delivery time is usually 7–14 business days after your order has been processed and shipped.
Delivery times may vary depending on your location, courier delays, customs checks, weather, peak seasons, or other factors outside our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details, if available.
Please allow some time for the tracking information to update after it has been sent.
Incorrect Shipping Information
Please ensure your shipping details are correct before placing your order.
PureFace Co is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
Lost, Delayed, or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us and we will help check the status of your shipment.
Please include your order number and email address used during purchase.
Customs, Duties, and Taxes
Depending on your country, your order may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the product price.
Contact Us
For any shipping questions, please contact us at: